Public offer agreement

Public offer agreement for the provision of dental services

This agreement is a public offer (under Article 641 of the Civil Code of Ukraine) addressed to individuals who meet the requirements of this Agreement, and is the official proposal of the sole proprietor (FOP) Ivan Mykolaiovych Rogov, acting on the basis of an extract from the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organisations, hereinafter the “Provider”. The Provider undertakes to provide dental services, and the Client undertakes to pay for and accept these services in accordance with the terms set out in this agreement.

1. Definitions

1.1. Website — the Provider’s web page on the Internet, available at https://rogov.com.ua, containing information about the Provider, services, prices, working hours, etc.

1.2. Client — any legally capable individual who contacts the Provider to receive dental services and accepts this offer.

1.3. Acceptance of the offer — the Client’s full and unconditional acceptance of the terms of this Agreement by submitting an appointment request, by oral confirmation, by an electronic form or by actually applying for a service.

1.4. Services — medical services in the field of dentistry provided by the Provider within the scope of their qualifications: consultations, diagnostics, treatment, prevention, surgical procedures, orthodontics, prosthetics, etc.

1.5. Price list — the current list of services with prices, published on the website or provided in writing/electronically by the clinic administrator.

1.6. Agreement — this document, which is a public offer and governs the relationship between the Provider and the Client.

2. Subject of the agreement

2.1. The Provider provides, and the Client pays for, dental services in accordance with the terms of this Agreement.

2.2. The Client chooses the services independently, having familiarised themselves with their cost and nature.

2.3. The Agreement is concluded by acceptance of the offer. Actually applying for the services means full acceptance of the terms of this offer.

3. Terms of service

3.1. The Client contacts the clinic in person, by phone or through the website.

3.2. If the Client agrees with the preliminary treatment plan and the cost of the services, an appointment is booked.

3.3. The services are provided on the clinic’s premises at the address shown on the website, at the agreed time.

3.4. If necessary, the Provider has the right to involve other specialists or reschedule a service, having agreed this with the Client in advance.

3.5. The services are deemed duly provided once they have actually been provided and/or the Client has signed the medical documentation (including the informed consent).

3.6. The Client understands that dental treatment may involve unforeseen complications related to the body’s individual reactions.

3.7. The Client undertakes to provide all information known to them about their state of health and any treatment received at other medical institutions that may affect the results of dental treatment.

4. Rights and obligations of the parties

4.1. The Provider undertakes to:

• Provide the services in accordance with medical standards;
• Keep the Client’s personal and medical data confidential;
• Inform the Client of possible risks, complications and treatment alternatives.

4.2. The Client undertakes to:

• Provide accurate medical information;
• Follow the doctor’s recommendations;
• Pay for the services provided according to the price list;
• Sign the informed consent before treatment begins;
• Report any changes in their well-being that may affect the course or outcome of treatment.

4.3. The parties have the right to:

• Change or cancel the date and time of a visit by mutual agreement;
• Demand due performance of the terms of this agreement.

5. Cost of services and payment procedure

5.1. The cost of the services is determined according to the price list in effect at the time the services are provided.

5.2. Payment may be made in cash, by bank card or by another agreed method.

5.3. In the case of prepayment or partial payment, the final payment is made immediately after the relevant stage of treatment is completed.

5.4. If the Client refuses the services after treatment has begun, the payment is not refunded.

5.5. In certain cases, the Provider may agree to refund money for unused or poorly provided services in accordance with the clinic’s internal policies.

6. Liability of the parties

6.1. The parties are liable for breaching the terms of this Agreement in accordance with the current legislation of Ukraine.

6.2. The Provider is not liable for:

• consequences arising from the Client’s failure to follow the recommendations or treatment regimen;
• complications arising from individual characteristics of the Client’s body or chronic diseases not disclosed to the Provider;
• treatment results if the Client interrupted or changed the course of treatment on their own.

6.3. The Client is responsible for:

• the accuracy of the medical information provided;
• timely payment for the services;
• following the doctor’s medical recommendations and instructions.

6.4. If violations on the part of the Client are found, the Provider has the right to refuse further services.

6.5. If the services are not provided or are improperly provided through the Provider’s fault, the Client has the right to demand that the defects be remedied free of charge or, if this is impossible, a partial refund.

7. Force majeure

7.1. The parties are released from liability for partial or complete failure to fulfil their obligations under this Agreement in the event of force majeure circumstances that arose beyond the parties’ control and made full or partial fulfilment of the obligations impossible.

7.2. Such circumstances include natural disasters, fires, floods, earthquakes, military operations, strikes, changes in legislation, quarantine, pandemics, technical failures or other circumstances that the parties could not foresee or avoid.

7.3. A party unable to fulfil its obligations due to force majeure must notify the other party within 5 (five) calendar days of the onset of such circumstances, providing confirmation from an authorised state body.

7.4. Fulfilment of obligations under this Agreement is postponed for the duration of the force majeure circumstances.

8. Confidentiality and personal data protection

8.1. The Client consents to the Provider processing their personal data in accordance with the Law of Ukraine “On Personal Data Protection” for the purpose of duly performing the terms of this Agreement.

8.2. The Provider undertakes not to disclose information received from the Client to third parties, except as provided by the legislation of Ukraine.

8.3. The Client has the right to withdraw consent to the processing of personal data by contacting the Provider in writing. In this case, the Provider has the right to stop providing the services.

9. Dispute resolution

9.1. All disputes and disagreements that may arise between the parties in the course of performing this Agreement are resolved through negotiation.

9.2. If a dispute cannot be resolved through negotiation, it is referred to a court in accordance with the current legislation of Ukraine.

9.3. A pre-trial dispute settlement procedure is mandatory.

10. Final provisions

10.1. The current version of this Agreement is published on the Provider’s website and is available for review at any time.

10.2. The Client confirms that they have read the terms of this Agreement before applying for a service and accept them in full.

10.3. This Agreement is concluded without signing a paper copy and becomes legally binding from the moment the Client accepts the terms of this public offer.

10.4. The Provider has the right to amend this Agreement unilaterally, with the new version necessarily published on the website. The new terms apply to all services ordered after the date the new version is published.

11. Intellectual property

11.1. All materials published on the Provider’s website (including text, visual, photo and video content) are the intellectual property of the Provider or are used on legal grounds.

11.2. Any copying, reproduction, distribution or other use of these materials without the Provider’s written consent is prohibited.

11.3. The Client does not acquire any intellectual property rights to any informational or promotional materials provided to them in the course of their interaction with the Provider.

12. Medical disclaimers

12.1. The Client understands that the results of dental treatment may depend on many individual factors, including general health, concomitant diseases, compliance with the doctor’s instructions, etc.

12.2. The Provider does not guarantee that the previously discussed aesthetic or functional result will be fully achieved in every case.

12.3. In the course of treatment, the Provider has the right to adjust the treatment plan according to the patient’s actual clinical condition, and must inform the Client of this.

12.4. The preliminary cost estimate is approximate and may change due to factors identified during treatment. The Client confirms this by signing the informed consent.